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You are in an emergency medical situation abroad please call 0333 003 7388 or email assistance@tifgroup.co.uk You are travelling within the next 72 hours and have an urgent change needed to an existing policy The team here at Alpha Travel Insurance don't just want to meet but exceed your customer service expectations. Their knowledgeable team understand our niche market, and we continously review our industry specific products together, to ensure that our clients received the widest possible policy coverage available. Monday to Friday: 9am to 6pm Saturday: 9am to 1pm Sunday: closed . Phone Number. We use this information to enhance the content, advertising and other services available on the site. Insurance can be added to existing bookings by contacting our reservations team on 01257 248000. The Customer Services Managertifgroup,1 Tower View,Kings Hill,West Malling,Kent.ME19 4UY. If you are unable to travel due to any illness, then normal cancellation terms as per our booking terms and conditions apply. 3220410. tifgroup; all rights reserved. Our Group Business Travel Insurance is packed with benefits for company employees and directors. If you don't have the time to read through the above right now or have a specific query, then please complete the online form below and our friendly and knowledgeable staff will be delighted to help you with anything travel insurance related! Please take a look at our FAQ page to see if your query can be answered here. Message. Simply enter your quote reference and email address used when creating your quote. email . We value your privacy 1 Tower View, From our simple to follow website, through to our policy wordings, we have gone to great lengths so that everything is clear and easy to understand. Email Address. 3220410. tifgroup; all rights reserved. At Alfa Travel, the safety of our guests and employee owners will always be our number one priority and as a result, we will be introducing new procedures when our holidays resume. Please click ‘I accept’ to consent to the use of this technology by Alfa Travel. To use this service, simply click on the green 'live chat' button at the top or bottom of this page when a member of our team is online. If you are an existing customer, and want to know how coronavirus affects your policy or claim, please visit our dedicated FAQs page. GENERAL INQUIRES. If you have a general question, need some advice or would like clarification on any aspect of Alpha Travel Insurance and our products, just let us know - we're here to help. Turtle Travel – t. 0203 926 0265. Alpha Insurance Agency. We also can not cover any claims relating to any fear or threat concerning these viruses. Their understanding of our business really helps to develop new products and initiatives. Alpha stands out from the crowd because we have no ‘gimmicky extras’ in our policies, we simply give you the cover that provides you with the protection you need for your trip. Our approach is both agile and proactive, enabling us to meet the changing demands of insurance brokers and their customers. Our FAQ page - We've put together a list of the most frequently asked questions by our customers. ME19 4UY. During peak periods, we appreciate it's frustrating for you to wait on hold in what seems to be a never-ending phone queue - But, did you know that most of the questions we get can actually be answered online? If ever you can’t find what you’re looking for on our online system,  call us and will do our utmost to find a solution. Registered office: East Wing Goffs Oak House, Goffs Lane, Goffs Oak, Herts, EN7 5BW. Integro have partnered with Alpha since their launch in 2009 and they remain our preferred solution for Travel & Personal Accident insurance today. To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if: The team here at Alpha Travel Insurance don't just want to meet but exceed your customer service expectations. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. We can help. 3220410. tifgroup; all rights reserved. What Activities Are Covered Under Our Policies. We attract and develop the best talent to provide you with the highest standards of service and professionalism. GetSet2Go, Turtle Travel & Ultimate. https://www.nhs.uk/conditions/coronavirus-covid-19/. Alfa Travel uses cookies and similar technology to collect and analyse information about the users of this website. All policies offered are on a non-advised basis, Our Insurer – Travel Insurance Facilities (tifgroup). 3.9K likes. The meticulous planning which goes into ensuring we deliver a recognised standard time … We use them for our travel cover cases and their system can cater for medical histories and gives terms from a panel of insurers. If you need to make a claim and you purchased your policy, If you need to make a claim on your End supplier extension and you purchased your policy. Phone: 978-459-4547 Fax: 978-459-6131. Simply create an account using the email address and date of birth (for lead traveller) used when purchasing your policy. Please click ‘I accept’ to consent to the use of this technology by Alfa Travel. Name. If you wish to cancel when there is no travel advice in place which advises against all but essential travel to the destination, then normal cancellation terms as per our booking terms and conditions apply. Alpha has been rated 5* by our customers! At Alfa Travel we pride ourselves on offering quality, value for money holidays to the best resorts in the UK and Ireland. The forward thinking and engaging relationship we have with Alpha gives me a lot of confidence that our relationship can continue to grow successfully. Please call us on 0203 982 0400 or use the contact form on this page to submit your interest. Get in Touch. 9 + 10 = SEND Message. Claims on the Gadget Insurance extension: Claims in relation to Scheduled Airline Failure : If you need to add a medical declaration to your policy, you can do that by giving us a call or going through the online screening process here. Please note that should you need to make a claim or require emergency medical assistance whilst abroad, you will always be able to get in touch with our Claims and Emergency Assistance Departments quickly. Please note, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Product Update: Our Alpha 50 & Alpha Zero Single Trip and Multi Trip Products Now Include Holiday Cancellation for Coronavirus. *Please note, our online prices automatically include a 15% discount against our Customer Service Call Centre prices. Both of these departments operate on separate telephone lines to our call centre and are therefore not impacted by the high volume. All policies offered are on a non-advised basis, At Alpha we are passionate about providing the best customer service possible. We value your privacy Working with Alpha is a breath of fresh air, they are constantly working to ensure we get the best from existing and new products. Alpha’s experienced senior management team and dynamic underwriters work to deliver price competitive, specialist insurance products with cover benefits not typically served by standard policies, to give our broker partners a competitive edge. By phone - Our team of friendly and experienced customer sales advisors can be contacted on 0333 999 2676. Please see the charts below for information on peak and quieter call times: If you would like more information on our complaints process or submitting a complaint, please visit this page. Kent. Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. We use this information to enhance the content, advertising and other services available on the site. Our Help Centre is there to answer any questions you may have about Alpha Travel Insurance, from our online medical screening system to common FAQs. We may keep your information for a reasonable period for these purposes. As a precautionary measure we have hand sanitisers available on board our Alfa Coaches and at our Leisureplex hotels and are contacting our selected partners to ask that they provide the same. Holland House, 1-4 Bury Street, Gherkin Piazza, London, EC3A 5AW, Alpha Underwriting Ltd is authorised and regulated by the Financial Conduct Authority (Reference 504604). If you want to start a claim, or have a claims query please visit our Claims information page. Our Insurer – Travel Insurance Facilities (tifgroup). ALPHA INSURANCE INC. 648 Central Street Lowell, MA 01876. You can review our cookie policy and privacy policy at any time by visiting the links in the footer of our website. Cover caters for a variety of risks both in and out of the workplace, giving up to 75% gross salary payable in the event of a claim. Product Update: Our Alpha 50 & Alpha Zero Single Trip and Multi Trip Products Now Include Holiday Cancellation for Coronavirus. If you need help with anything else, check out the following information that could help you find the answer you need: We sincerely apologise for any inconvenience that delays in responses to calls and emails might cause; please rest assured that we are working our way through your correspondence as quickly as we possibly can and thank you for your patience.

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